Terms & Conditions
By booking a class, you automatically agree to the below Terms & Conditions.
Purchase & Booking Policy
All class packs must be purchased, before booking a class.
All group class, retail purchases, and bookings can scheduled through the Mindbody App, Private sessions must be scheduled via email to info@wellbeing-pilates.com
Intro offer packs are available once only per new client. Intro offers are non-refundable, and not transferable to another client. Intro offers will expire 1-month from the date of purchase.
All packages are non-refundable and are not transferable to another client.
Packages
5 classes – expires within 2-months from date of purchase
10 classes – expires within 3-months from date of purchase
20 classes – expires within 6-months from date of purchase
• Private sessions expire 1 year from the date of purchase
Months are defined as 1-calendar month from the date of purchase, all expiration dates are listed on your account at the date of purchase.
Private sessions and/or private packs are non-refundable and are not transferable to another client. Private sessions will expire within one year.
• Membership classes must be used within their perspective months and will renew on the date of purchase.
Memberships
Duration: When joining Wellbeing Pilates on a monthly membership you are agreeing to remain in a member for the full duration of the membership period. Your membership will automatically charge each month. If you wish to cancel your membership please email info@wellbeing-pilates.com, at least 1 month in advance.
Package terms
Each package has an individual expiry period. Please check before purchasing. Classes
must be attended by each packages expiration date.
Gift Vouchers
We bear no responsibility for loss or theft of Gift Vouchers. All Gift Vouchers have a strict expiry date. Unredeemed balances on Gift Vouchers are not refundable.Gift Vouchers may not be returned, resold or used for any unauthorised advertising, marketing, sweepstakes or other promotional purpose.
From time to time, our Studios may offer gift vouchers for sale. Gift vouchers may also, from time to time, be given away by our Studios for free or distributed as a reward, incentive, or as part of a marketing or promotional campaign. Gift vouchers are limited to the value held on the voucher and are not redeemable for cash.
Extension & Refund Policy
Paid membership pauses are only granted one time per membership period and can be used for any reason. We do not offer any other types refunds or extensions to any packs/sessions unless required by law, or in special circumstances regarding a medical condition arising, with medical certification from a qualified and practicing medical health practitioner being provided to Wellbeing Pilates by email; info@wellbeing-pilates.com. Once off exemptions may be granted at the discretion of Wellbeing Pilates management, upon written request via email to info@wellbeing-pilates.com.
Cancelled by Wellbeing Pilates
Full refunds will be offered if a class is cancelled by us.
Cancellation Policy
Wellbeing Pilates offers small, boutique-sized classes, which can fill quickly preventing
others from being able to book into the class. Consequently, a 24-hour cancellation
policy provides a fair opportunity for all clients to attend at a time suitable to them.To prevent loss of class credit, a group class booking must be canceled at least 24
hours before class start time.
If the class is cancelled less than 24 hours before class start time, class credit
will be forfeited. This is for ANY cancellation reason including, but not limited to, sickness, COVID -19, injury, traffic, accidental bookings, multiple bookings
or transportation issues.
Wellbeing Pilates private sessions are provided at the availability of our trainers. Given
our trainers have set aside their time to provide private sessions pre-post group class
blocks, any changes to private appointments require a fair notice period of 24 hours for
the trainer and Wellbeing Pilates via email or phone. If there is less than a 24 hour
notice the client will be a full charge of the session.
Change of Trainer
We reserve the right to change trainers at any given time without notifying the client. It will be reflected on the schedule as soon as possible.
Waitlist
Clients can add themselves to a waitlist for a full class. If someone cancels before the 24 hours you will be automatically added to the class and notified via email. If there is a late cancellation less than 24 hours before a class, then you will not be added automatically. Clients will then only be able to manually add if that space is available. Please do not add yourself to multiple waitlists. If you are added to the class from the waitlist and do not cancel within the cancellation period, you will be responsible for payment of each class you are added too.
Health & Safety
Wellbeing Pilates is committed to your health and well-being. We are dedicated to providing you with a clean & hygienic environment so that you can exercise safely within our studio. Everyone will be provided with products to sanitize their area after their class session, and are required to wipe down their work out area and equipment.
Class Attendance
• All clients are required to be signed in by the instructor before commencing the class.
• If you are more than 5 minutes late to class, you may not be able to attend the
class. This is due to consideration of the trainer, other clients, and the importance of
warm-up. This decision will be at the discretion of the trainer.
• Wellbeing Pilates owners and/or trainers reserve the right to restrict clients to certain classes or exercises in view of ‘best practices & safety for the client. We also reserve the right to refuse client participation in classes who require medical clearance to exercise and do not provide appropriate supporting documentation.
Acknowledgments
You acknowledge and agree that:
1. You are in a suitable physical condition to participate in classes;
2. You are not suffering from any physical conditions which may be exacerbated by participation in classes;
3. You will disclose all known pre-existing physical conditions to Wellbeing Pilates Management before participating in classes;
4. Participating in physical exercise in connection with classes may increase the risk that you suffer physical injury or harm, and you assume and accept liability for such risk, injury and harm entirely;
5. You have not relied on any warranty, representation, or statement, whether oral or written, made by Wellbeing Pilates or any of its employees or agents relating to or in connection with the subject matter of these terms and conditions.